We are looking for a full-time employment of an energetic customer-oriented service representative joining our growing business in Europe.
What will you do as a Customer Service Representative?
A Customer Service Representative, or CSR, will play a key role to cooperate with factories and customers to provide product/services information, quotation, and resolve any emerging problems that our customer might face with accuracy and efficiency.
The goal is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Your responsibilites
- Working directly with Optinova’s commercial team
- Provide accurate, valid, and complete information of products and services
- Generate quotations by working with sales team and factories to obtain the right product and costing
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, feedbacks, by working with factories and sales team to provide appropriate solutions and alternatives within the time limits
- Maintain data accuracy in ERP system by keeping records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines, and policies
To succeed in this job, you need the following
- A passion for customer service, people and result driven attitude. Proven customer support experience with 3-5 years of experience as a Client Service Representative in B2B environment
- Fluency in German and English
- Use to work with ERP systems and practices (extra plus for experience in ERP Monitor), proficient in working with MS Office 365
- Being well-organized and able to priorities. Customer orientation and ability to adapt/respond to different types of characters and cultures
- A positive attitude and a willingness to learn and improve
- An entrepreneurial approach, not afraid to make suggestion to improve processes and can see the bigger picture whilst also remembering the details.
You can be working at our office in Limburg, or at our office in Uppsala. We are also open for work remotely some days per week.
We are interviewing on an ongoing basis. Apply as soon as possible, but no later than the 15th of September.
If you have any questions about the position please contact our CEO Optinova Europe, Natasa Liderfelt at natasa.liderfelt@optinova.com.
$ads={1}