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Preferred Qualifications
The Cloud Adoption team is an organization within the EMEA Technology Cloud Engineering (TCE) group, having the mission to accelerate the customers journey to reach expected Oracle cloud consumption by driving fast activation, successful onboarding, nurturing an optimal ramp up and removing any barriers during that journey.
The Cloud Adoption Manager (CAM) is aligned to a territory and works directly with the customer in collaboration with Sales and Account Cloud Engineers (ACEs).
Does this pique your interest? If so, we hope to meet you!
Role and Responsibilities
The CAM will primarily focus on the post-booking side of our customer’s lifecycle, ensuring a successful ramp-up and sustainable cloud consumption. The CAM will collaborate closely, as needed, with the relevant TCE teams or other Oracle teams (e.g. Product Management, Support, Consulting), as well as Oracle Partners to agree on specific activities and/or deliverables required in each of the accounts they are covering. The ultimate goal is to have the customer quickly start the consumption of Oracle Cloud, while also facilitating a robust customer experience across the entire cloud adoption phase.
Typical activities:
- Strong focus on Activation for new cloud customers and/or workloads, minimizing time to first value and accelerating consumption ramp-up
- Equip the customer with the relevant knowledge, standard methodologies, and best practices to drive Customer readiness
- Provide standard methodology guidance on the Landing Zone in alignment with our Cloud Specialists team
- Manage the customer’s Adoption Plan
- Continuously monitor and review Adoption Plan with the customer to guarantee the progress according to their expectations, facilitating the value realization
- Manage a successful Go-Live as a critical milestone for the customer
- Remove barriers
- Assure progress and prompt resolution of SRs and escalations by engaging relevant teams and advocating for customers
- Identify structural issues affecting customer use of Oracle Cloud and initiate conversations with relevant teams (Cloud Ops, Product management, Sales…) to formulate a resolution plan
- Act as a customer advocate for product features and requirements
Skills and Profile
To fulfill the role of a CAM we are looking for individuals matching the following profile:
- Proven experience in Tech Cloud engineering roles with a track record of successful customer engagements.
- Passionate about Technology with Breadth and Depth knowledge
- Certified on OCI (or equivalent certifications from competition) – minimum OCI Foundations Associate level
- Solid understanding of competitive landscape – hands-on experience with AWS, GCP or Azure is a plus
- Focus on Customer Centricity: Always looking to anticipate customer needs and offer the most relevant advice, education or standard methodology. Enjoys customer success
- Communication - Excellent communication and presentation skills with high degree of comfort speaking across all levels of management and IT roles in German and English
- Project Management - It is knowledgeable of the most common PM methodologies and tools (ie. Prince2)
- Focused on results to improve problem resolution & escalation management
- Possesses strong listening and coordination skills to comprehend customer’s issues, and work to resolve them. If vital, engage other teams to ensure successful and speedy resolution
- Analytical problem solver with keen problem-solving abilities, strong task planning and delegation skills. Is Pro-active and demonstrates lateral thinking
- Ability to identify and handle escalations
- Able to understand the customers’ existing IT landscape, business requirements and their definition of success.
- Collaboration skills
- Standout colleague with great networking abilities
- Ability to work in (virtual) teams. To get a specific job done often requires working across various regions, cultures and LoBs
- Strong understanding of the entire TCE ecosystem (and beyond) and how each team contributes to the customer success
- Agent of Change, driving creative and new customer engagements to convert our customers on the best cloud advocates
Benefits:
- A new developed role with a strong customer focus
- Learning and development opportunities to advance your career.
- An Employee Assistance Program to support your mental health.
- Employee resource groups that champion our diverse communities.
- Core benefits such as medical, life insurance, and access to retirement planning.
- An inclusive culture that celebrates what makes you outstanding.
At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
We expressly encourage disabled candidates to apply for this position. Please therefore feel free to voluntarily inform us in your application about any severe disability (degree of disability of at least 50%) or any equal status (degree of disability of at least 30% together with official decision on equality) in accordance with the German SGB IX.
Engages with strategic customers, builds leadership relationships at multiple levels within organizations in order to design and implement solutions. Works directly with customers to gather requirements, develop architectures and translates business needs into solutions. May implement solutions and ensure successful deployments through code development and scripting. Displays product/application understanding through highly customized presentation demonstrations to customers, and at conferences, and events. Supports customer from Proof of Concept (POC) through production deployment of services via resource configuration, planning, and customer education/training. Creates and distributes technical assets (white papers, solution code, blog posts, and video demonstrations). Serves as a leading contributor for customers and sales on technical cloud solutions and customer success. Identifies gaps and enhancements to influence engineering roadmaps for customer driven features. Leading contributor, may provide direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. May interact with C level. Maintains expertise by staying current on emerging technologies.
Minimum qualifications include: 8 years experience with computer applications and tools required. Ability to travel 50% international and domestic. Preferred but not required qualifications include: Bachelor of Science-level university degree in Computer Science, Math, Engineering from accredited university; and/or relevant 8 years technical experience. Advanced degree in relevant field of studies highly desirable. Expertise in and an in depth and thorough knowledge of competitive and industry knowledge in the field of computer applications and tools; System and application design; Implementation of advanced product features; Project management; Solving technical problems with customers in technical environments; Written and verbal communication and interpersonal skills; Needs analysis, positioning, and business justification. 8 years experience and expertise in the clear communication of technical information to others through presentations, demonstrations, written communication and consultative solutioning experience.
As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).
Job: Pre Sales
Location: DE-DE,Germany-DÜSSELDORF
Other Locations: DE-DE,Germany-Hamburg, DE-DE,Germany-Frankfurt am Main, DE-DE,Germany-MÜNCHEN, DE-DE,Germany-Berlin
Job Type: Regular Employee Hire
Organization: Oracle
